Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide:

• Account information: Name, email address, username, and password when you register
• Billing information: Payment card details, billing address, and transaction history (payment card data is processed and stored by our payment processor — we do not store raw card numbers)
• Communications: Messages you send us via our support system
• Early access registration: Email address, unit name, game interest, and estimated player count submitted through our reservation form
• Server configuration: Settings, mission files, and mod lists you upload to your game server

Information collected automatically:

• Log data: IP address, browser type, operating system, pages visited, and timestamps
• Usage data: Server resource utilization, uptime statistics, and feature usage
• Cookies and similar technologies: Session cookies for authentication and preference cookies for theme settings (see Section 6)

2. How We Use Your Information

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment processors: We use third-party payment processors to handle billing. These processors receive the information necessary to process your payment and are bound by their own privacy policies.
• Infrastructure providers: Our hosting infrastructure partners who process data on our behalf under data processing agreements.
• TCAdmin: Our game server management platform provider, which processes server configuration and account data necessary to provision and manage your servers.
• Legal authorities: When required by law, court order, or to protect the rights, property, or safety of Triton Hosting, LLC, our customers, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction.

We do not share your personal information with third parties for their own marketing purposes.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods:

• Account data: Retained for the duration of your subscription plus 90 days after cancellation
• Server files and configurations: Deleted 7 days after account cancellation or termination
• Billing records: Retained for 7 years to comply with financial recordkeeping requirements
• Log data: Retained for up to 90 days
• Early access registrations: Retained until you unsubscribe or request deletion

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention obligations
• Portability: Request a machine-readable export of your data
• Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any email or by contacting us directly
• Object to processing: Object to processing based on legitimate interests

To exercise any of these rights, contact us via our support page. We will respond within 30 days.

6. Cookies

We use a limited set of cookies to operate our website:

• Session cookies: Required for authentication and keeping you logged in to your account. These are essential and cannot be disabled without affecting site functionality.
• Preference cookies: We store your light/dark theme preference in your browser's localStorage under the key a4h-theme. No server-side data is stored for this.

We do not use third-party advertising cookies or tracking pixels. We do not use Google Analytics or similar analytics services at this time.

7. Security

We implement industry-standard security measures to protect your information, including TLS encryption for data in transit and access controls for data at rest. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected users within 72 hours of becoming aware of the breach, to the extent practicable.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

9. International Transfers

Triton Hosting, LLC is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States, which may have different data protection rules than your country.

10. Third-Party Links

Our website may contain links to third-party sites, including Discord, Steam, and social media platforms. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access through our site.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will provide notice via email to registered users. Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Triton Hosting, LLC
doing business as Arma 4 Hosting
Support: arma4hosting.com/support